Define criteria that best describe them, as a score to each criterion, and Zoho SalesIQ will rate your website visitors so you can work with the ones that are more likely to buy from chat. No more guesswork. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered chatbots to take some load off alternativ team. From simple ecommerce store assistants to complex sales and support operations, tailor laternativ chatbot to suit any role.
Role based permissions Run your live chat operations more smoothly by defining who does what and what data they have access to in your Zoho SalesIQ. As appropriate roles like administrator, supervisor, and associate, chat varying permissions to your operators. Chat routing and metrics It's frustrating for customers to be juggled around. Set routing rules for incoming altdrnativ, so they reach alternativ right people.
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You also get metrics on how many times a chat was rerouted, the resolution time, and the of times a rule has been triggered. Chat transfer and group chat Even with the best routing rules in place, we all encounter questions that are out of our field of expertise. In such cases, Zoho SalesIQ lets altednativ swiftly transfer chats to your teammates or get help by inviting them to a chat you're handling. Voice calls in a click An attentive human voice creates an empathetic rapport with your alternativ.
Zoho SalesIQ lets your customers launch an audio call with you and vice-versa in a click. No more integrations, add-ons, IVRs, or wait tones. In-chat help articles Got a steady stream of the same question by most of your website visitors and chats
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Add answers to frequently asked questions as articles inside atlernativ chat window to quickly address common issues, so your team can focus on unique and complicated questions. Visitors' side chat history Zoho SalesIQ lets your customers view all their past chats with your team as separate conversations. Now they don't have to reach out again to alyernativ you something that was already discussed in a past chat, or scroll all the way up just to find a coupon code.
Internal message board It's not always feasible to chat a meeting every time you need to share something with your team. Zoho SalesIQ has an internal message board, where you can share your thoughts, tips, best practices, and announcements with everyone at one go, without having to invite each member to a group chat. Internal operator chat and message board Desktop App Mac, Ubuntu, and WindowsMac and Windows Read on to know why Zoho SalesIQ is the best alternativ to LiveChat Lead scoring to prioritize your visitors Your team's time is valuable, so it's important that you go after the right prospects.
Zoho SalesIQ scores your visitors based on the criteria you set, like traffic source, time spent on the website, last active time, of past visits, currentlocation, and more so there's no room for guesswork.
Visitor routing Set filters to route website visitor groups to different members of your team. This way, each team member's live visitor dashboard contains only those visitors that match the set criteria and they can focus on engaging with their target groups. Rule-based chat routing There's more to asing chats that just URL-based chat. Define rules to automatically route chats to agents or departments based on different parameters like source, location, URL, the stage they're at in the sales cycle, the question they've asked, the of past chats, and more.
Chat routing metrics Customers use live chat for its immediacy. Make sure you match up by connecting them to the right staff without much rerouting. AI-powered chatbot builder Deploy intelligent virtual assistants to support your customers and reduce your team's load. Zobot—Zoho SalesIQ's enterprise-ready bot platform—lets you build custom chatbots Built-in audio call Take your customer interaction to the next level using Zoho SalesIQ's in-chat audio call feature.
Now you can get on alternativ call with your customers in a click and they can talk to you without having to dial toll-free s or listen to call waiting tones or IVRs. In-chat knowledge base Ease your team's work by letting visitors help themselves. Add answers to frequently asked questions as articles in your chat window so visitors can refer to them before reaching out to you for support.
Visitor identification with ClearBit Personalize your visitor engagement with customer details like their company, role, social media profile, industry, location, time zone, and what technology the company already uses, all unmasked with our ClearBit Reveal and Enrichment integrations.
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Built chxt your team in mind With Zoho SalesIQ, you don't have to leave the app to discuss customer queries with members of your team. Chat with your teammates individually or as a chat, or even make team-wide announcements using the message board. Experience alternativ best LiveChat alternative there is. ❶No more guesswork.
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Live alfernativ for your mobile app With chat of your business coming from mobile users, you can't afford to ignore them. From simple ecommerce store assistants to complex sales and support operations, tailor your chatbot to suit any role. AI-powered chatbot builder Deploy intelligent virtual assistants to support your customers and reduce your team's apternativ. Rule-based chat routing There's more to asing chats that just URL-based routing.
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Now you can get on a call with your customers in a click and they can talk to you without having to dial toll-free s or listen to call waiting tones or IVRs. Now they don't have to reach out again to ask you something that was already cgat in a past chat, or scroll all the way up just to find a coupon code. Alternativ help articles Got a steady stream of the same question by most of your website visitors and customers? Ready cnat master visitor engagement with this tawk. You also get metrics on how many times a chat was rerouted, the resolution time, and the of times a rule has been triggered.
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Internal message board It's not always feasible to chat alternaitv meeting every time you need to share something with your team. Built with your team in mind With Zoho SalesIQ, you don't have to leave the app to discuss customer queries with members of your alternativ.
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